Financial Services Guide

Australian Financial Services Licence Number: 484793

Licensee: Susan O’Connor

Preparation Date: 1st of July 2021

Version 3

75 Edward Street, PERTH WA 6000

PO Box 8286 Angelo Street, SOUTH PERTH WA 6151

1. What is a Financial Services Guide?

This Financial Services Guide (‘FSG’) helps you understand and decide if you wish to use the financial services we are able to offer you.

It provides you with information about Susan O’Connor Accounting (Susan O’Connor, us, our, we) and the services we provide. It tells you:

  • who we are and how we can be contacted
  • what services and products we are authorised to provide to you
  • how we (and any other relevant parties) are paid; and
  • how we deal with complaints.

We may provide you with personal advice that takes into account your needs, financial situation and circumstances. Where we provide you with personal advice we will provide you with a Statement of Advice (’SOA’). The SOA outlines our advice and the basis on which the advice was given. It also outlines relevant information about us, our fees and charges associated with our advice.

If we provide further personal advice, you may request a record of the further advice that is provided to you, if you haven’t already been provided with it. You can also contact us, using the details at the start of this FSG, within 7 years from when the advice is provided to request this record.

Occasionally we provide general advice. If we provide you with general advice, it may not be appropriate to your needs, financial situation or objectives, and you should consider your circumstances before choosing to proceed with our advice. Additionally, you should obtain and read the applicable Product Disclosure Statement (’PDS’) (if one is available) before making a decision.

If we help you establish a self-managed superannuation fund (‘SMSF’), we may provide you with a PDS. The PDS contains information about the product to assist you in making an informed decision about the SMSF. It will outline relevant terms, significant risks, and fees and charges associated with the product.

We have arrangements in place to maintain professional indemnity insurance. This insurance satisfies the requirements under section 912B of the Corporations Act 2001.

Please retain this FSG for your reference and any future dealings with us. We may also add documents at a later date which will also form part of this FSG, and these should be read together with the FSG. These documents will include the word ‘FSG’ in the heading.

2. Who will be providing the Financial Services to you?

The Licensee

Susan O’Connor is the holder of an Australian Financial Services Licence and is responsible for the financial services that it and its representatives provide to you. Susan O’Connor authorises, and is also responsible for, the content and distribution of this FSG.

You can provide instructions to us by contacting us using contact details at the start of this FSG.

We act on your behalf when we provide financial services to you.

3. What services and products are we authorised to provide to you?

We are authorised to provide personal advice to both retail and wholesale clients in relation to SMSFs and superannuation products (in relation to your existing superannuation holdings where we recommend you establish a SMSF or where we provide you advice about contributions or pensions under a superannuation product). We can also arrange to deal in SMSFs.

We are also authorised to provide ’class of product advice’ on superannuation, general insurance, and life risk insurance. Class of product advice means that we can recommend broad classes of products to you, but we cannot recommend specific, named products within the class.

In providing our services, other financial matters may arise, such as which specific products to invest in, within your superannuation fund. However, we are not authorised to provide advice relating to those financial issues, or any other issues except those explained above. You should seek specific advice from the appropriate professionals if these issues are relevant to you.

4. What fees and commissions are payable to Susan O’Connor Accounting?

We receive fees for providing you with our services. All fees described in this FSG include GST. Our hourly rates vary depending on the level of expertise of your adviser.

You may request more details about the way Susan O’Connor Accounting is remunerated within a reasonable time after receiving this document.

5. How are our people and third parties remunerated?

Susan O’Connor Accounting’s Principal and Employees are remunerated by salary.

You may request more details about the way these people or entities are remunerated within a reasonable time after receiving this document and before any financial services are given to you. If remuneration or other benefits are calculable at the time personal advice is given, it will be disclosed at the time that personal advice is given, or as soon as practicable afterwards. If remuneration is not calculable at that time, a statement of how the remuneration is calculated will be given to you at the time the advice is given or as soon as practicable afterwards.

By using or continuing to use our services, you agree that:

  1. All fees and charges received by us as described in this FSG (other than third party fees and charges) are a benefit given to us by you, in exchange for the services provided by us.
  2. We do not charge asset-based fees where you are investing using borrowed money.
  3. You understand, consent to, authorise and direct us to charge you in this way.

6. What should you do if you have a complaint?

If you have a complaint about any of the financial services provided to you, you should first contact your Susan O’Connor Accounting representative who provided the service to you to discuss your complaint.

If the complaint is not satisfactorily resolved by your Financial Advisor within five (5) business days of making the complaint, you should contact the Complaints Manager via the contact details at the start of the FSG. We will try and resolve your complaint quickly, fairly and within the prescribed timeframes.

When your complaint is received by us it will be entered into our complaints database. All details of the complaint will be sent to our Complaints Manager who will investigate the circumstances of the complaint.

If your complaint cannot be resolved by us to your satisfaction or within 45 days, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA) the external complaints service of which we are a member.

Australian Financial Complaints Authority Limited

GPO Box 3 Melbourne, VIC 3001

Tollfree: 1800 931 678

Email: [email protected]

Website: www.afca.org.au

You can also make a complaint to the Australian Securities and Investments Commission (ASIC) at any time by contacting their information line on 1300 300 630.

There is no charge to you for accessing the services offered by the above organisations.